I forgot my account password — FAQ

Important: This is a community guide. We cannot reset your password for you. Use the official recovery flow, then come back here if you still need help.

Quick steps 1. Go to the sign-in page and choose **Forgot password**. 2. Enter the email tied to your Database Providers account. 3. Open the reset link from your inbox (check spam). 4. Set a new password and sign in again.

If you never get the email - Confirm you are using the same email used on the original order. - Wait a few minutes and request another reset. - Contact support with your company name and recent order ID.

Still locked out? Post in **Account Access & Orders** with what you already tried. Do not share passwords or full payment details in a public post.